Program | Thursday, 22nd November 2018

08:30-09:30	Opening of the Secretariat Registration and delivery of the documents
09:30-10:00	Opening Conference “National Health Service and Citizenship – From rhetoric to action”

	Keynote Speaker	Chair
	Constantino Sakellarides	Ana Escoval
	Foundation for Health – Portuguese National Health Service [Fundação para a Saúde - SNS]	Central Lisbon Hospital Centre [Centro Hospitalar de Lisboa Central], President
10:00-10:30	Coffee break \| Posters Congress Exhibition
10:30-12:00	Table 1. International Perspective. Experiences: Citizen Involvement and Protection in the Health System

	Vânia Serapicos	Daniel De Schryver	Elsa Mateus
	Directive of the Counterfeit: Implementation of safety devices in Pharmaceutical Packaging - More safety for patients and hospitals, Vânia Serapicos, Senior Technician / Jurist of DIL - Inspection and Licensing Department - Inspection Unit, INFARMED	Patient Engagement and Advocacy Lead, Europe, Middle East and Africa, Janssen EMEA	EUPATI Portugal

	Chair
	Jorge Soares
	The Calouste Gulbenkian Foundation, The Gulbenkian Knowledge Programme, Director
12:00-12:30	Solemn Opening Session
	Musical interlude Portuguese Association for Musicians in Hospitals and Institutions of Social Solidarity

	Her Excellency the Minister of Health	Central Administration of the Health System [Administração Central do Sistema de Saúde - ACSS] President of the Executive Board	Portuguese Association for Hospital Development [Associação Portuguesa para o Desenvolvimento Hospitalar – APDH] President	International Hospital Federation (IHF) CEO	Lisbon School of Health Technology (ESTeSL) President
	Marta Temido*	José Carlos Caiado	Carlos Pereira Alves	Eric de Roodenbeke	Anabela Graça
12:30-14:00	Lunch on your own
14:00-15:30	Table 2. Institutions and Citizen Participation in the National Health Service/Health System

	Simplex +	What users say and write about healthcare services	National Incident Reporting System in the Health System (NOTIFICA)	Promotion of Literacy and integration of care in healthcare organizations	Communication and Digital Information to the Citizen
	Pedro Sá Moreira	Sofia Nogueira da Silva	Anabela Coelho	Ricardo Mestre	Cristiano Marques
		Portuguese Healthcare Regulation Authority [Entidade Reguladora da Saúde – ERS], President	Head of Quality Management Division, Directorate-General of Health	Executive Board ACSS Vice-President	Coordinator of Healthcare integration platforms and services for citizens Unit, Shared Services of the Ministry of Health [Serviços Partilhados do Ministério da Saúde-SPMS]

	Chair
	Adriano Moreira
	Institute for Advanced Studies of Lisbon Academy of Sciences [Instituto de Altos Estudos da Academia das Ciências de Lisboa], President
15:30-16:00	Coffee break
16:00-17:30	Table 3. Professionals and Citizen Involvement in Health Care

	Hospital care Reform	Primary Health Reform	Integrated Continuous Care Reform	The quaternary prevention in the trajectory of patients
	José Pedro Moreira da Silva	Henrique Botelho	Rui Lourenço	Paulo Santos
	National coordinator NHS Reform in the area of hospital care, Support Team	NHS Reform in the area of Primary Health care, National coordinator	National coordinator NHS Reform in the area of hospital care, Support Team	Department of Medicine of Community, Information and Health Decision Sciences Faculty of Medicine of University of Porto

	Chair
	Carlos Martins
	Northern Lisbon Hospitals Centre [Centro Hospitalar de Lisboa Norte – CHLN], President
17:30-18:00	Conference "What does it take for hospitals to be patient centered?”

	Keynote Speaker	Chair
	Eric de Roodenbeke	Carlos Pereira Alves
	International Hospital Federation (IHF), CEO	APDH, President
18:00-18:15	Closing Session

	APDH President
	Carlos Pereira Alves
18:30-19:30	XXIX General Assembly (Closed session)